Shipping & Delivery

Free delivery on every order, anywhere in the UAE. No minimum spend.

The New Store delivers across all seven emirates from our own Dubai warehouse — officially sourced stock, never drop-shipped, never grey-market.

Where we deliver

Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. We do not ship outside the UAE at this time.

We cannot deliver to PO Boxes. A physical address with a reachable contact number is required for all orders.

How long it takes

Express — get it tomorrow. Orders placed before 1:00 PM Monday to Friday are delivered the next business day in Dubai, Sharjah and Abu Dhabi.

Northern Emirates — Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah are typically delivered within 3–5 business days.

Large appliances — coffee machines, steam generators and other bulky items are delivered within 2–5 business days by our appliance team, who will call to schedule a window.

Orders placed after the cut-off, at weekends, or on public holidays are processed the next business day.

Tracking your order

You'll receive an order confirmation by email once your payment is authorised, then an SMS and email with a tracking link as soon as your parcel is dispatched. Live status is also available under Track Order in your account.

Our driver will contact you before delivery, so please keep the number you gave at checkout reachable.

Delivery attempts

We make up to two delivery attempts. If both are unsuccessful, your order returns to our warehouse and we'll contact you to arrange redelivery.

Incorrect addresses

Check your address carefully at checkout. If you spot an error, contact us within 1 hour of ordering and we'll correct it before dispatch. Once a parcel is with the courier, changes may not be possible.

Large & heavy items

Delivery is to your door. Installation and removal of your old unit are not included unless stated on the product page.

Damaged or missing items

Inspect your parcel on arrival. If anything is damaged, missing or incorrect, contact us within 48 hours with your order number and photos — we'll replace it or arrange a return at no cost to you. Full details are in our Returns Policy: 15 days, no fuss.

Public holidays

Timelines are extended during Eid, National Day and other UAE public holidays. Any changes are posted here and at checkout.

Contact

Address: The New Store LLC — Jumeirah 1, near Mercato Mall, Dubai, UAE
Phone: 800 TNS
Email: info@tns.ae
Business hours: Monday to Friday, 9:00 AM – 6:00 PM

The New Store L.L.C · A division of Mostafa Bin Abdullatif Investments L.L.C.